The following are the errors that customers can sort out safely. If this error occurs continually please contact professional.
Error codes 40,41, 42 & 43
These errors indicate an overheat condition has occurred. The heater’s fan will be forced to operate at maximum speed.
- Check there are sufficient outlets open on the duct system.
- Check that the floor or ceiling register and baffle are fully open and not restricting air movement.
- Check the return air filter is sized correctly and is clean and that no obstructions have been placed in front of the return air intake.
Error code 46, 47 & 55
These errors indicate that the heater has failed to light within the defined time.
- Check the gas supply is turned ON at the meter, and at the appliance gas cock.
- Check if other gas appliances are operating such as Gas cookers and Hot Water Service.
- Check the gas cylinders have gas, and the cylinder valve is open (LPG only).
- Check that there is a gas supply to your home. Contact your gas provider to confirm this. There may be work in your area or a problem with the supply.
- The heater may require a general service.
Error code 50
This error indicates the heater has locked out after 4 ignition attempts. This error can be reset by using the reset button to restart the heater, but the unit will probably lock out again if the condition has not been rectified.
- Check the flue pipe for blockages.
- Check the condensate piping for blockages (BrivisStarPro Max & SP6 Models only).
Any other Error Codes that appear on the screen could indicate the heater is not operating due to a malfunction or fault with the electronic control module. This error may be reset at the power supply. If the error continues to appear, contact the US.
BrivisStarPro Max, SP & BX5 Models Resetting
If something has interrupted the heater’s operation, the word ‘Reset’ could appear beside Key 4 while a message is scrolling across the top of the screen. Press Key 4 to restart the heater. If the heater does not resume normal operation or the error message re-appears, contact Brivis Service. If the heater is still operating but the Brivis Networker is showing an error message with the service symbol, try pushing the “Reset” key 4 to clear the fault. If any other message appears contact Brivis service. If reset is not visible next to key 4 press FN then Key 1. The error message will scroll across the top of the screen and Reset will appear on the screen adjacent to Key 4.
If the fault persists use the On/Off button to turn the Brivis Networker OFF and then wait for 2 minutes before turning the Brivis Networker back ON. This may reset the heater and restore it back to normal operation. If the fault still persists you can try turning OFF the power supply to the unit at the power point located adjacent to the heater. Leave this off for approximately 1 minute and then turn the power back ON. If normal operation still does not resume, call Brivis Service and inform them about the nature of your problem, the model, and the type of appliance.
Brivis Classic Models Resetting
If your Brivis networker display screen indicates normal operation like a solid flame symbol and rotating fan symbol, for more than 8 minutes without any actual operation of the heater (no fan or heat), then something minor may have interrupted the heater’s operation. Try turning the Brivis Networker OFF, then back ON as described above. If the fault persists, try turning OFF the heater and back ON as described above.
Locking the Brivis Networker
To prevent any unwanted alterations being made to the Heater’s settings, the Brivis Networker can be locked via a 4-digit PIN number. In the case of dual Brivis Networkers, if one is locked the other is also locked. If dual Brivis Networkers are installed, the user PIN numbers can only be set from the Master Brivis Networker. The Slave Brivis Networker can only lock and unlock the system and cannot access the PIN numbers.
Setting the Pin
- Press the FUNCTION button, followed immediately by key 2. The screen will then display Enter Your PIN number to lock the system. Do not enter numbers at this stage please continue to the next step.
- Push the MODE key once. The screen will now display “User PIN reset Enter master PIN”. Do not enter numbers at this stage, please continue to the next step.
- Push the MODE key once again. The screen will now display the message User PIN number 1 alteration Enter current PIN. If this is the first time setting the PIN, the current PIN will be “1111”. If the PIN has been previously altered then enter your current PIN.
- The screen will then display the message, “Enter the new PIN”. Enter your new 4-digit PIN number using a combination of Keys 1-5. The screen will now display, Repeat the entry of the new PIN.
- Providing you re-enter the new PIN correctly, the screen will now display “Valid PIN – PIN altered”.
- If an incorrect number is entered press the auto key to clear all digits, then re-enter your user PIN number.
- To exit this area at any time, just push the ON/OFF key.
The Brivis Networker requires no batteries. If the Brivis Networker has no display, check your 240-volt power supply or thermostat cable. But if you have attached Digital Room Thermostat and low battery indicator flashes replace the batteries immediately.
Braemar Error Codes
Before you call for service you should reboot and try to reset your system. You should simply unplug the power supply, if you cannot locate the PowerPoint just shut down the whole power of your home for 5-10 minutes. If an error still occurs on the screen you can contact professional.
- B5: Indoor unit liquid valve temperature sensor open or short-circuited.
- B7:Indoor unit liquid valve temperature sensor open or short-circuited.
- Dn: Communication line misconnected or expansion valve error.
- En: Frequency restricted/reduced with IPM current protection.
- Eu: Frequency restricted/reduced with IPM temperature protection.
- E1: Compressor high-pressure protection
- E2: Indoor anti-freeze protection
- E3: Compressor low-pressure protection.
- E4: Compressor high discharge temperature protection.
- E5: Whole unit over-current protection.
- E6: Communication error.
- E7: Running mode conflict.
- E8: Overload protection.
- E9: Indoor unit full water protection
- Fo: Pump-down.
- FH: Frequency restricted/reduced with anti-freezing protection.
- F0:System charge shortage or blockage protection.
- F1:Return air temperature sensor open/short-circuited.
- F2:Evaporator temperature sensor open/short-circuited.
- F3:Outdoor ambient temperature sensor open/short-circuited.
- F4: Outdoor mid-tube temperature sensor open/short-circuited.
- F5:Discharge temperature sensor open/short-circuited.
- F6: Frequency restricted/reduced with overload protection.
- F8:Frequency restricted/reduced with whole unit current protection.
- F9:Frequency restricted/reduced with high discharge temperature.
- Hc: Pfc protection.
- HE: Compressor demagnetization protection.
- H1:Forced defrosting.
- H3:Compressor overheating protection.
- H5:IPM current protection.
- H6:Motor stalling.
- H7:Compressor desynchronizing protection.
- LA: Outdoor fan 1 error protection.
- Lc: Compressor Startup failure.
- Ld: Compressor phase loss/reversal protection.
- Le: Compressor stalling.
- Lf: Over-Speeding.
- Lp: Indoor and outdoor units are unmatched.
- L3:Outdoor fan 1 error protection.
- L9:Over-power protection.
- Pd: Sensor connection protection.
- PE: Temperature drift protection.
- PF: Drive board temperature sensor error.
- PH: DC Bus over-voltage protection.
- PL: DC Bus under-voltage protection.
- PP: AC input voltage abnormal.
- PU: Capacitor charging error.
- P5:Over phase current protection.
- P6:Drive board communication error.
- P7:IPM temperature sensor open / short-circuited.
- P8:IPM temperature protection.
- P9:AC contactor protection.
- U1:Compressor phase current sensing circuit error.
- U3:DC bus voltage drop error.
- U5:Whole unit current sensing circuit error.
- U7:4-way valve reversing error.
- U8:PG motor zero-crossing protection.
- U9:Defrost or oil return.
- D1:DRED mode 1 (full shut down).
- D2:DRED mode 2 (50% power).
- D3:DRED mode 3 (75% power).
Bonaire Error Code
There are some conditions when a unit’s performance is compromised and actions are needed.
Blocked fresh air inlet or flue outlet the will go to lockout. If the fresh air inlet, the flue outlet is blocked or the combustion fan is not operating correctly the red LED on the controller may not light up. If this occurs, the unit will not commence the ignition sequence and will then lock out. The green LED will then flash the appropriate fault code.
When the restriction is removed then the unit can be reset.
Electric Power Loss
The unit will restart automatically if the manual controller or thermostat is ON, once power is resumed.
If a manual controller or thermostat is left switched ON, the unit will automatically lock out when power is resumed. The reset procedure must then be followed to restart the unit. Once power is resumed.
A gas interruption will cause the unit to lock out. The Controller or thermostat must be reset after the gas supply is re-established.
Faults codes of 4-star unit
The Red LED indicates the combustion fan is operating correctly and the pressure switches have activated which then allows the ignition sequence to commence.
The Green LED will display the status of the heater controller. The LED flashes will be of different duration times & patterns to indicate controller status. LED patterns are divided into groups to aid the troubleshooting. The presence of a LONG pulse always indicates that the unit is in a lockout. The number of long pulses in an LED pattern indicates the category of the lockout and the number of the following short pulses in an LED pattern points to the actual cause of a lockout. Short pulses only indicate normal operation and non-lockout events or status.
Long pulse followed by short pulses
Lockouts are caused by external switches and sensors (thermistor, over temperature switch, pressure switch or flame sensor).
Lockouts are caused by the controller hardware or by ignition, main valve, or modulation valve.
Lockouts are caused by safe start faults or ground connection faults.
- 2 x SHORT: Overheat prevention cool down ducts temperature reach the condition “HeatAutoOffTemperature” and now the heater is in auto cool down state.
- 3 x SHORT: Overheat condition- overheat is in progress. Overheat switch is disconnected or open circuit. Thermistor reports that the temperature is +85C.
- 6 x SHORT: Primary pressure switches fault 1- close the gas idle stat.
- 7 x SHORT: Secondary pressure switches fault 1- close the gas idle stat.
- 8 x SHORT: Primary pressure switch fault 2- open during pre-purge.
- 9 x SHORT: Primary pressure switches fault 3- closed after post-purge was completed.
- 10 x SHORT: Primary pressure switch fault 2- closed after post-purge was completed.
- 11 x SHORT: Forced purge- unit was forced to purge state by an incorrect sequence of events.
- 12 x SHORT: Manual thermostat- closed on power up and still not open.
- 13 x SHORT: Condensation sensor activated- condensation sensor has detected moisture above the allowed condensateThWet level.
- 14 x SHORT: Condensation sensor fault- condensation sensor deemed to be faulty as the reading from the sensor is indicating.
- 1 x LONG: Thermistor dynamic lockout- the thermistor temperature failed to rise with time.
- 1 x LONG+ 1 x SHORT: Thermistor open circuit or reporting temperature below -20C.
- 1 x LONG + 2 x SHORT: Thermistor short circuit or reporting temperature above 120C.
- 1 x LONG + 3 x SHORT: Overheat lockout- overheat switch activation or thermistor signals too high.
- 1 x LONG + 4 x SHORT: A number of overheating events occur.
- 1 x LONG + 5 x SHORT: Frequency lockout- timing fault supply frequency outside of operating limits, microprocessor clock outside of operating limits.
- 1 x LONG + 6 x SHORT: Primary pressure switches lockout 1- closed for too long in the gas idle.
- 1 x LONG + 7 x SHORT: Secondary pressure switches lockout 1 – closed for too long in the gas idle.
- 1 x LONG + 8 x SHORT: Secondary pressure switch lockout 2- did not close for too long in the gas pre-purge.
- 1 x LONG + 9 x SHORT: Secondary pressure switch lockout 3- did not open for too long after the post purge was completed.
- 1 x LONG + 5 x SHORT: Secondary pressure switch lockout 2- did not open for too long.
- 2 x LONG: Flame strength lockout- invalid flame valve, flame sensor hardware fault.
- 2 x LONG + 1 x SHORT: Ignition lockout- failure to ignite the flame.
- 2 x LONG + 2 x SHORT: Ignition lockout- failure to maintain stable flame ignition.
- 2 x LONG + 3 x SHORT: Ignition lockout- failure to maintain stable flame ignition.
- 2 x LONG + 4 x SHORT:Modulation valve operation lockout- valve detection failure.Valve disconnected or coil current reading is too low.
- 2 x LONG + 5 x SHORT:Modulation valve safety lockout- valve connection failure.
- 2 x LONG + 6 x SHORT: Main valve lockout- valve is disconnected or gas valve drive relay contacts failure.
- 3 x LONG: Ground fault lockout 1- false flame due to poor earth connection
- 3 x LONG + 1 x SHORT: Ground fault lockout 2- flame variation detected due to poor earth connection.
- 3 x LONG + 2 x SHORT: Safe start lockout 1a- false flame sensed for more than 10 sec during the idle state.
- 3 x LONG + 3 x SHORT: Safe start lockout 1b- a false flame that was sensed in the idle state cleared itself after the circuit fan is turned off.
- 3 x LONG + 4 x SHORT: Safe start lockout 2a- main secondary safeguard timing activated too early during the SSG test.
- 3 x LONG + 5 x SHORT: Safe start lockout 2b- main secondary safeguard timing fault, not activated or activated too late during SSG teat.
- 3 x LONG + 6 x SHORT: Safe start lockout 3- main secondary safeguard timing fault or, not activated or activated too late during SSG teat.
- 3 x LONG + 7 x SHORT: Safe start lockout 3- main secondary safeguard timing fault for an unknown reason.
- Check there is power and gas supplied to the heater.
- Check thermostat set temperature is above room temperature.
- Confirm thermistor is connected correctly and installed in the air discharge duct.
(4-star models only)
- Check that the power LED is lit on the controller. If it isn’t check the power is available at the GPO, check the circuit breaker, and check the fuses on an electrical panel within the unit.
- If the heater will still not operate, the safety shutdown device within the heater may have locked the control. Reset the control.
- If the heater still fails to operate correctly, contact service.
- For Service Australia Wide see the contact details on the rear cover.
If you have a problem with your heating and cooling system, don’t worry. DGB Heating & Cooling is here to help! Just pick up the phone to call 03 7038 6918 or contact us.