Guarantees

Guaranteeing our Work Will Be om Time and High Quality

Keeping our customers happy is our main focus so we take punctuality and the quality of our work very seriously. We have a refund policy which protects you and ensures that you'll always receive fair treatment from us.

If there has been a stretch of very hot or cold weather, our services might be more stretched than usual but we still think it's important to deliver what we promise, even during these busy times. Whatever you need, we want to make sure you leave fully satisfied - we're not content with anything less.

Quality Guarantee

Whether it's the customer service you receive when you pick up the phone or the quality of the work we deliver, your satisfaction is our priority. We pride ourselves on the workmanship we deliver and we hope you'll be very happy with the job we do. If you are unhappy with any element of our work, all you have to do is pick up the phone and speak to us. We offer a Quality Guarantee and will schedule a return appointment so we can correct any problem. This guarantee only covers the work we originally agreed to do. Additional work and news parts are not covered by the guarantee. You can read more about this in our Terms.

Punctuality Guarantee

We know that your time is precious and we understand that you won't want to hang around waiting for us to turn up. We believe it's unfair to expect you to put everything on hold if we're running late. That's why we offer a partial or full credit on your account if our technician doesn't arrive on time, and we haven't contacted you to let you know. Acts of God are the exception to this guarantee.

No matter whether the job is big or small, your happiness is our priority. We offer no-quibbles guarantees that means we are quite literally putting our money where our mouth is. High quality, punctual service every time - no excuses.