We want all of our customers to be happy, and to be satisfied with the work we do. We believe it's essential to treat everyone fairly and we base our philosophy on how we'd like to be treated ourselves.
All of our work is covered by our Fair Refund Policy which means you can hire us with complete confidence. If you're unhappy for any reason, all you need to do is contact us and we'll do our best to resolve the situation. This includes issuing a partial or full refund where we've failed to deliver the high standards we expect.
We will consider every case on its individual merits to make sure we're doing the best we can for you. However, here are some of the guidelines we use when deciding if a partial or full refund will be due:
• If our technician didn't arrive within the agreed time slot
• If our customer service department take more than 24 hours to get back to you about a problem you're experiencing.
• If our technician did not turn up as agreed and you don't want to rebook, we will give you a refund. (If you choose to rebook, we'll still give you a partial refund).
• If you booked and paid for a service but changed your mind before we confirmed the appointment with the technician.
We're here to help
No-one likes to receive complaints but if we don't know, we can't put things right! If you're unhappy about any element of our service or repairs, please get in touch so we can try to help.
Telephone: 03 9005 5717
Alternatively, you can fill in this online form and we'll get right back to you: Contact Us